Refund policy

Here at Weekend Sports, we want you to be happy with your purchase. If you need to return an item, we are here to help.

1. Returns

We offer 30 days from delivery to return unwanted items. Under our extended returns policy, items should be unused, unwashed and in their original condition, with packaging, tags and labels included. Please use an outer bag or box rather than applying tape or postage labels directly to a shoe box.

Your statutory cancellation rights: for eligible online purchases, you can tell us that you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to send them back. You may inspect or try on goods as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning. Our extended returns conditions do not limit these rights.

Sealed goods that are unsuitable for return for health or hygiene reasons may be excluded from change-of-mind returns once their hygiene seal has been broken. This is not a blanket exclusion for all socks or underwear: unopened qualifying items and items without an applicable hygiene-seal exception remain subject to the usual cancellation rights.

If an item is faulty, damaged or not as described, please contact us so we can arrange the appropriate remedy under your statutory rights. Packaging and hygiene exclusions do not remove those rights.

2. Refunds

We will inspect your return and email you about your refund. Refunds are made to your original payment method. For statutory cancellation returns, we will refund without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. Your bank or payment provider may take additional time to show the credit.

When you cancel your whole order under your statutory cancellation rights, we also refund any standard outbound delivery charge you paid. Any extra cost for an express delivery upgrade is not normally refundable. If standard delivery was free, there is no standard delivery charge to refund. If we sent the wrong item or it is faulty, please contact us about the applicable delivery and return costs.

3. Late or missing refunds

If a refund has not appeared, check with your bank or payment provider first, then email info@weekendsports.co.uk and we will look into it.

4. Exchanges

For a different size, we recommend placing a new order and returning the original item for a refund. For a faulty or damaged item, please contact us to discuss a replacement or other remedy under your statutory rights.

5. Return shipping

Start your return through our online returns portal. You can pre-pay for a return label or choose to arrange your own postage. Labels from SendCloud/EVRi require a printer.

You are responsible for the cost of returning unwanted items. We cover reasonable return costs where an item is faulty, not as described or we sent the wrong item; please contact us first so we can arrange this.

If arranging your own postage, we recommend a tracked service and keeping proof of posting. Your parcel remains your responsibility until it reaches us, subject to your statutory rights.

6. International orders

Our extended policy accepts international returns within 45 days from delivery. Customers are normally responsible for return postage and any applicable customs charges on change-of-mind returns. Where statutory cancellation rights apply, any standard outbound delivery charge is refunded as described above. This policy does not limit any mandatory rights that apply to your purchase.

7. Contact us

Email: info@weekendsports.co.uk
Phone: 01785 330304 (Monday–Friday, 09:00–17:00)

This policy does not affect your statutory rights.